Exchange Policy
Return and Exchange Policy
Our Commitment
At Salome 2.0, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive exchange policy to ensure your shopping experience remains seamless and enjoyable.
Exchange Policy
- Eligibility: Items must be exchanged within 30 days of the delivery date. They must be in their original condition, unworn, and with all original packaging and tags attached.
- Process: To exchange an item, please contact our customer service team at support@salomebysameera.com with your order number and details of the item you wish to exchange. We will guide you through the process and assist you in selecting a replacement item.
- Shipping: shipping costs will apply.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the item. We will work with you to resolve the issue promptly, either by issuing a refund or sending a replacement.
Thank you for choosing Salome 2.0. We appreciate your business and look forward to serving you again.